services

smart remote hands

Smart remote hands

When your IT staff is not located near our data center facility, simple tasks such as recycling device power, verifying server statuses or reconnecting equipment are difficult to accomplish. Our team of highly skilled data center engineers are 24×7 on-site and available to support you where needed.

We help you when you need it

Datacenter.com offers on-site services to all our customers to ensure business continuity for you and your customers. Do you need a rapid response? No problem, our trained staff is ready to help you, 24×7, 365 days a year. By partially outsourcing the installation, operation and project management of your deployment to our technical specialists, you can focus on the most important aspects of your business.

We are always on-site

When your staff is not located near our data center, simple tasks such as verifying power status, rebooting equipment or reconnecting equipment are difficult to accomplish on the fly. Our engineers are present to give you a helping hand when needed. Our Remote Hands service helps to maximize your IT infrastructure availability.

You are in control through our customer portal

We provide each customer with direct access to our local data center operations team via our customer portal. We believe in strong personal partnerships, backed by the best customer support and superior customer service. All our services can be directly booked on demand as part of an existing hourly quota, directly via our customer portal.

Services we offer:

    •  Logistics: procurement and disposal management. Goods receipt and provision, labeling and inventory of delivered goods;
  •  Physical Labor: rack and stacking, moving your equipment;
  •  Cabling services: assemble, install and maintain in-house cabling. Set-up patch connections;
  •  Device management: remote hands verify device statuses, handle modular equipment and perform power cycles;
  •  Media management: media administration and media change (tape, DVD, CD);
  •  Escorted Access: escort of consultants and engineers from your suppliers to and from your space and keep them observed while performing their task.

“From installation to remote hands, we offer comprehensive data center services to support your business, 24×7 and 365 days a year.”

Would you like to learn more about our smart remote hands service?

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