When organizations weigh the costs of building their own data center solution against the benefits of colocation services, they often keep most of their focus on technical aspects. They consider connectivity options, regulatory compliance and security, but sometimes overlook one of the most important benefits of colocation.
Smart Remote Hands data center support services that provide 24x7x365 on-site technical support are often more important than the amount of power or cooling that a data center uses. With a good team for external hands services, organizations can keep control of their colocated assets without their own IT staff having to constantly monitor the deployment of their data center.
Less system downtime
Few things are more important to an organization than keeping your servers up and running. Regardless of how it happens, system outages can quickly translate into lost revenue, reduced productivity, and missed opportunities. Worse still, the brand damage that results from the fact that customers don’t have access to data or services can be devastating for a company, damaging its reputation for years.
With a remote hands team on site you can be reassured as a colocation customer, knowing that if something goes wrong (which, if the facility has a good uptime SLA guarantee, that won’t be often), they don’t have to wait for their own IT staff to travel to the data center to address the problem. The fast response time of the on-site remote hands team means that the system’s downtime is kept to a minimum, even if this happens outside of regular office hours.
Faster problem solving
Of course, system failure is just one challenge that can affect network performance. Other problems, such as software errors, equipment failure and cyber attacks, can disrupt services in ways that a company depends.
Remote hands data center support services offer 24x7x365 problem solving for everything that goes wrong with colocated assets and the networks that make them possible. With the ability to issue and track support tickets, remote on-site staff and tickets can be managed just as easily as if they were in your location.
When it’s time to install equipment or upgrade, finding the time to plan an installation can be a hassle, especially if a colocation facility is far away from your office location. In addition, a multi-tenant data center is a complex environment full of critical assets from other customers. With the extensive knowledge of data centers and installations, the remote hands specialists can install new equipment or perform hardware upgrades with minimal disruption of services, while maintaining the high uptime of the system.
Remote hands data center support services can significantly improve the colocation experience of an organization. Their intimate knowledge of the data center environment enables them to manage a customer’s implementation much more effectively than an off-site team, even someone familiar with the customer’s IT infrastructure. A good team for external hands functions as an extension of your company’s internal IT team and helps them maximize the services of a courier-neutral colocation facility.